Here’s a story about a good customer. Actually, things started out on the wrong foot with this customer, because we left the gate open after a service call and his dog got out. He was not happy with us when that happened, but luckily we were able to find the dog and bring it back, so there was no harm, no foul.
He gave us a second chance, and we went out of our way to win him back. He lived in a townhouse that was about 1,800 square feet, on three levels, with a gas furnace in the basement and a master bedroom upstairs. The problem was, the temperature upstairs in his bedroom was too hot.
We told him there were a few basic things that he should try before he purchased a window unit, or a whole new HVAC system, or even to spend the money on cleaning out his system. We were trying to save him money, so we gave him more economical options.
- Turning the fan to the "on" position
- Shutting blinds and curtains
- Keep all internal doors open
- Free thermal imaging tests